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Fibre broadband is running slow

Andrea2006
Grafter
Posts: 72
Thanks: 1
Registered: 31-07-2007

Fibre broadband is running slow

Hi, my fibre is running really slow. It is meant to be approx 40mb but is running at 6mb. Can this be fixed?

Edit - I have raised a ticket. Number is 139780199 -
2 REPLIES
Andrea2006
Grafter
Posts: 72
Thanks: 1
Registered: 31-07-2007

Re: Fibre broadband is running slow

Can someone please look at this? I don't really expect to be paying for a service I ain't getting. No luck on phone either Sad
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fibre broadband is running slow

Hi there,

I've just gone to look in to the fault but it appears to be closed off. Are you still seeing problems?

 

I've tested your line and it's not showing any issues:

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff