Fibre broadband is running slow

[#1]

Hi, my fibre is running really slow. It is meant to be approx 40mb but is running at 6mb. Can this be fixed?

Edit - I have raised a ticket. Number is 139780199 -

[#2]

Can someone please look at this? I don't really expect to be paying for a service I ain't getting. No luck on phone either

[#3]

Hi there,

I've just gone to look in to the fault but it appears to be closed off. Are you still seeing problems?

I've tested your line and it's not showing any issues:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	2.0 Mbps