Fibre broadband installation messed up!!
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- Re: Fibre broadband installation messed up!!
10-05-2017 12:06 PM
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Fixed! Go to the fix.
Re: Fibre broadband installation messed up!!
10-05-2017 12:55 PM - edited 10-05-2017 12:58 PM
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Hi there @rkaur
I am sorry to hear you are unable to connect to the internet since upgrading to fibre broadband. Having reviewed your account it looks like you've tried plugging your router into the test socket with no success.
The next step I'd advise is raising a fault to us at http://faults.plus.net and let us know once you've completed that we'll get it picked up for you and a fault engineer visit arranged.
The availability of fault engineers is usually within a couple of working days.
I apologise for the inconvenience caused.
-Edit-
Scrap raising a fault, I can see the adviser raised a ticket to our faults team already.
I'll work the ticket for you now and will update you here
Re: Fibre broadband installation messed up!!
10-05-2017 1:01 PM - edited 10-05-2017 1:17 PM
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Re: Fibre broadband installation messed up!!
10-05-2017 1:17 PM
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Re: Fibre broadband installation messed up!!
10-05-2017 1:27 PM
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Thanks for the quick help much appreciated
Re: Fibre broadband installation messed up!!
10-05-2017 1:29 PM
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Re: Fibre broadband installation messed up!!
10-05-2017 1:32 PM
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10-05-2017 1:47 PM
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The engineer will investigate the problem, they would generally just need access to test the line from your master socket. If an external fault is found they should either fix it or arrange for it to be fixed.
Re: Fibre broadband installation messed up!!
12-05-2017 9:19 AM
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engineer came and fixed the problem. issue solved very fast thanks for your help
Re: Fibre broadband installation messed up!!
12-05-2017 10:31 AM
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