Fibre broadband has not been working for over one week!!

[#1]

My fibre boardband has been extra slow since we moved and now for the past week, has not been working at all. I have tried calling on numerous occasions but the wait times are ridiculous. I starting to lose my patience over this. I have never experience such bad service over years 

[#2]

mod:note
removed superfluous  poll.

[#3]

Use the faults troubleshooter http://faults.plus.net or use the on-line chat service to report it.