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Fibre broadband dropping out throughout day

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Newbie
Posts: 2
Registered: ‎25-09-2020

Fibre broadband dropping out throughout day

I've moved this as I'd mistakenly put it in the ADSL section.

The last time I noticed it losing a connection was 12.26pm today (29 Sept) for 4 or 5 minutes.

Any help from Plusnet would be appreciated, thanks.

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Hi,

I have fibre broadband and my signal drops out multiple times a day, both on my PC (connected via ethernet and wi-fi) and another PC and laptop via wi-fi only.

Usually I will get a connection back after a few minutes without me doing anything. Other times I need to reset the router, or the network adaptor, though it's hard to know if this is actually doing anything. A couple of nights ago I couldn't connect for over an hour and in the end gave up. By morning it was back on again.

I need the internet constantly throughout the day as I work from home as does my partner.

When I go to the 'Troubleshoot broadband' page it takes me straight to a page saying my fault will be looked into and that I don't need to do anything. I've never had any acknowledgement back from this though or a solution to the issue.

Please can you check from your end about what can be happening?

Thank you