cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre broadband down

nigeleck
Hooked
Posts: 7
Registered: ‎11-01-2017

Fibre broadband down

I have lost broadband connection, I know next door are on EE and have also lost broadband, my mobile data is running extremely slow which leads me to believe there is a large outage in my area.
Is there anyway of me finding out if it is a large outage or do I have to wait for my reported fault to be investigated.
6 REPLIES 6
jab1
Legend
Posts: 17,111
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Fibre broadband down

@nigeleck Enter your phone # on here:https://status.zen.co.uk/broadband/

John
nigeleck
Hooked
Posts: 7
Registered: ‎11-01-2017

Re: Fibre broadband down

Thanks but this shows no issues. There must be large issue as the mobile 4G is overwhelmed, not much good when trying to work from home
jab1
Legend
Posts: 17,111
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: Fibre broadband down

Very strange - that is effectively a direct link to the BTOR outages database.

John
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Fibre broadband down

Hi @nigeleck

 

Thanks for reaching out, I've just run a simple check on our side which appears to show that the service is back up and running. Please confirm as to whether you're still having issues and I'll be happy to follow up if you are.

 Adam
 Plusnet Help Team - Leeds
nigeleck
Hooked
Posts: 7
Registered: ‎11-01-2017

Re: Fibre broadband down

Thanks, yes it's back up.
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Fibre broadband down

Great stuff, thank you for letting us all know.

 

Feel free to reach out if you have any further queries at all.

 Adam
 Plusnet Help Team - Leeds