Fibre broadband constant dropouts
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- Re: Fibre broadband constant dropouts
Re: Fibre broadband constant dropouts
14-06-2021 9:54 AM
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Thanks for getting back to me @s1mps
No problem, let us know how it goes once you've setup the router we've sent
Re: Fibre broadband constant dropouts
20-06-2021 8:41 PM
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I've not been online in the wee hours but this weekend my connection has been terrible in the daytime. Unacceptably so.
I'll swap in the PlusNet router now and see what difference that makes.
No contact has been made from the ticket I raised btw.
Thanks.
Re: Fibre broadband constant dropouts
20-06-2021 10:39 PM
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I don't have enough mobile data to keep online. This is unacceptable.
Re: Fibre broadband constant dropouts
21-06-2021 10:07 AM
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Hi @s1mps,
I'm really sorry to hear about your experience. I've taken a look into your account today and whilst I can see these connection drops you're referring to, our line tests don't indicate any specific underlying faults. As this is the case, we may need to arrange an engineer visit to investigate further. Just before we do go down that route, I'd like to double check something - have you tried setting the router up within the test socket in the property? I can see you'd previously mentioned there are no ADSL splitters in the current setup, which leads me to believe the master socket's faceplate is filtered and that you've not taken it out of the equation to reach the test socket yet. If you have already tried this and it's made no difference, please drop us another message on here and we can make the next steps towards arranging an engineer investigation.
Re: Fibre broadband constant dropouts
21-06-2021 10:42 AM
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There's no split faceplate like on the diagrams so I assumed there was no test socket. I'll sort that out this evening.
Re: Fibre broadband constant dropouts
21-06-2021 10:53 AM
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Thanks for confirming this @s1mps. It'd be best to keep the router setup in the test socket for the next few days to see how things perform, but if after connecting the router via the test socket the connection continues to drop out then please let us know via this thread as soon as you're able to and we'll be more than happy to proceed further with our investigation.
Re: Fibre broadband constant dropouts
21-06-2021 11:14 AM
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@TheMightyAJ Thanks will do
Re: Fibre broadband constant dropouts
03-07-2021 6:55 AM
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Drop outs are becoming more frequent and lasting longer each time, the only way to reconnect is to power down and back on the router. I raised a fault via the link a couple of weeks ago but have heard nothing yet.
Can't wait for the end of this contract to be able to move to another supplier.
Re: Fibre broadband constant dropouts
05-07-2021 10:28 AM
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Good morning @Bellis85
Please accept our apologies for the time it took in getting the fault raised properly on our end.
I can see that it was raised to Openreach on Sunday, and an engineer appointment has been confirmed. Out faults team will review the engineer notes after the appointment has taken place and will follow up accordingly.
Give us a shout if you have any further questions at all
Re: Fibre broadband constant dropouts
05-07-2021 10:39 AM
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Someone from PlusNet phoned to say they were closing my call as there hadn't seen any faults. They cut me off before ringing to test which was a bit annoying as I'd just clicked submit on a very large transaction.
The PlusNet router is still plugged into the test socket. The link dropped twice over the weekend that I noticed.
Re: Fibre broadband constant dropouts
05-07-2021 11:00 AM
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Hi @s1mps
Apologies for this, that would be really annoying. I've checked the fault on BT Wholesale's side and the appointment has been confirmed though, so hopefully we'll know a lot more by the time we're able to see the engineer notes.
Re: Fibre broadband constant dropouts
25-07-2021 1:31 AM
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Re: Fibre broadband constant dropouts
25-07-2021 11:59 AM
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Hi @s1mps,
I'm sorry to hear that you're experiencing issues with your connection. I've tested your line today and whilst I can see the connection has dropped out a few times, we're unable to see what could be causing the issue. Have you made any changes to the internal setup within the property recently?
Re: Fibre broadband constant dropouts
25-07-2021 12:09 PM
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I'm currently still using the supplied PlusNet router plugged into the test socket as instructed.
Re: Fibre broadband constant dropouts
25-07-2021 12:39 PM
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Thanks for confirming this @s1mps. Please could you try switching out the microfilter with an alternative one, to see if this makes any difference?
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