Fibre broadband ceased for no reason
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- Fibre broadband ceased for no reason
Fibre broadband ceased for no reason
11-05-2018 7:01 PM
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Re: Fibre broadband ceased for no reason
12-05-2018 9:54 AM
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Re: Fibre broadband ceased for no reason
13-05-2018 5:27 PM
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Re: Fibre broadband ceased for no reason
13-05-2018 5:41 PM
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Welcome to our community forums @Kmould83
Apologies for the inconvenience caused. We'll get you back online as soon as possible.
Re: Fibre broadband ceased for no reason
13-05-2018 7:46 PM
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Hi Kmould83,
Just to update you on my situation. I too was disconnect overnight on Tuesday. It took various phone calls and a few hours in the queue but on Friday evening it was confirmed that my broadband had been ceased due to a glitch and was told told that my line would have to be activated again. I was told that this Monday I should be given a go live date. Obviously I was not particularly happy with this and the lack of explanation as to why I had been disconnected. I also use the Internet to assist with my job (and also pay for steaming services which is pointless without having an internet connection). I have not heard from Plusnet since Friday but strangely my internet has now been reconnected again this afternoon. Hoping this has now been sorted and that I will be billed correctly as before without losing any of my discounts etc.
Re: Fibre broadband ceased for no reason
13-05-2018 7:52 PM
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Kate
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