Fibre broadband ceased for no reason

[#1]

Hi, I have had fibre with Plusnet for around 2 years. On Wednesday (9th May) my broadband stopped working. I have been trying to get this resolved for several days. After various lengthy phone calls I have now been told that my broadband was ceased by a Plusnet glitch on the 9th that affected many users. They are now having to arrange for activation again and will give me a go live date on Monday. I am not particularly happy about this and wonder if anyone else has had a simular issue?

[#2]

Hi there.

I'm really sorry to hear this.

We're working to get you back online as soon as possible and we'll update you when we know more.

[#3]

I have the same issue Haven. Not heard anything from them since I first made contact on Weds. They said they would be in touch with an update but still nothing. I’m less than impressed! I need the internet for work too.

[#4]

Welcome to our community forums @Kmould83

Apologies for the inconvenience caused. We'll get you back online as soon as possible.

[#5]

Hi Kmould83,

Just to update you on my situation. I too was disconnect overnight on Tuesday. It took various phone calls and a few hours in the queue but on Friday evening it was confirmed that my broadband had been ceased due to a glitch and was told told that my line would have to be activated again. I was told that this Monday I should be given a go live date. Obviously I was not particularly happy with this and the lack of explanation as to why I had been disconnected. I also use the Internet to assist with my job (and also pay for steaming services which is pointless without having an internet connection). I have not heard from Plusnet since Friday but strangely my internet has now been reconnected again this afternoon. Hoping this has now been sorted and that I will be billed correctly as before without losing any of my discounts etc.

[#6]

Thanks for the info. Sounds like they are working their way down the list and hopefully I’m not too far down that list!

Kate