Fibre broadband been down since Friday morning in Canterbury Kent

[#1]

My broadband has not been working since Friday morning and there is no service status updates at all about this problem on this website? I called yesterday (Sunday) morning and there was an automated message saying that Plusnet was working on an issued which was affecting most of its subscribers. So I left it and called again yesterday evening - after a 25 minute wait, I was told that they needed to reconfigure my router and they would send me an email in 2 minutes. I've still not received the email and I am none the wiser. 

Anyone know whats going on?

[#2]

maybe connected to this https://community.plus.net/t5/Plusnet-Feedback/Slow-Download-Speeds-many-reports-but-nothing-on-Serv...

https://community.plus.net/t5/Fibre-Broadband/Fibre-download-speed-down-from-70Mb-to-1-8Mb-today/td-...

But YES communication from Plusnet has been abysmal , But they will come here and say SORRY you had problems 

[It should be straight forward to resolve, I can see the information my colleague has provided via your account will help fix this. Basically your router is trying to connect with an incorrect password:]

Hi there,

This isn't the same as the issue rongtw advises of.

It should be straight forward to resolve, I can see the information my colleague has provided via your account will help fix this. Basically your router is trying to connect with an incorrect password:

You'll need to manually change the password your router is trying to connect with.
To do this:
- Open a web browser
- Go to 192.168.1.254
- Log in to the router if prompted (the username and password are printed on the router)
- Go to the broadband or connection settings
- Change the connection password to your password
- Click connect