Fibre broadband been down since Friday morning in Canterbury Kent
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Fibre broadband been down since Friday morning in Canterbury Kent
18-09-2017 7:59 AM
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My broadband has not been working since Friday morning and there is no service status updates at all about this problem on this website? I called yesterday (Sunday) morning and there was an automated message saying that Plusnet was working on an issued which was affecting most of its subscribers. So I left it and called again yesterday evening - after a 25 minute wait, I was told that they needed to reconfigure my router and they would send me an email in 2 minutes. I've still not received the email and I am none the wiser.
Anyone know whats going on?
Re: Fibre broadband been down since Friday morning in Canterbury Kent
18-09-2017 8:45 AM - edited 18-09-2017 8:46 AM
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maybe connected to this https://community.plus.net/t5/Plusnet-Feedback/Slow-Download-Speeds-many-reports-but-nothing-on-Serv...
But YES communication from Plusnet has been abysmal , But they will come here and say SORRY you had problems
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Re: Fibre broadband been down since Friday morning in Canterbury Kent
19-09-2017 12:30 PM - edited 19-09-2017 12:36 PM
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Hi there,
This isn't the same as the issue rongtw advises of.
It should be straight forward to resolve, I can see the information my colleague has provided via your account will help fix this. Basically your router is trying to connect with an incorrect password:
You'll need to manually change the password your router is trying to connect with.
To do this:
- Open a web browser
- Go to 192.168.1.254
- Log in to the router if prompted (the username and password are printed on the router)
- Go to the broadband or connection settings
- Change the connection password to your password
- Click connect
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