Fibre broadband activation

[#1]

I wonder can you help me, I have an email to say my fibre connection starts today but my download speed is 4Mbps still, I would assume that by 7pm it would be activated and wondered if there was a fault of some kind.

Many thanks

[#2]

Hi there, it looks like you got in touch with us by phone after posting yesterday and I can see we confirmed the connection date for you. Here's a link to where the conversation was documented on your account: https://www.plus.net/wizard/?p=view_question&id=197989173 - Adam