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Fibre broadband activation

Posts: 2
Registered: ‎07-01-2020

Fibre broadband activation

I wonder can you help me, I have an email to say my fibre connection starts today but my download speed is 4Mbps still, I would assume that by 7pm it would be activated and wondered if there was a fault of some kind.

Many thanks

Plusnet Help Team
Plusnet Help Team
Posts: 15,636
Thanks: 573
Fixes: 159
Registered: ‎27-04-2007

Re: Fibre broadband activation

Hi there, it looks like you got in touch with us by phone after posting yesterday and I can see we confirmed the connection date for you. Here's a link to where the conversation was documented on your account: - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team