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Fibre been down for 3 days, no update in 24 hours!
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- Fibre been down for 3 days, no update in 24 hours!
Fibre been down for 3 days, no update in 24 hours!
15-06-2015 4:02 PM
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Hi,
How long does it normally take to get a useful response from PlusNet via online fault logging?
After loosing my connection on Saturday (DSL light on but no activity) I reported fault on Sunday loads of updates about the call being booted around departments at plusnet but no actual useful update in nearly 24 hours, that's 3 days down now.
Swapped out all cables, replaced with plusnet router and open reach box (was using combined Draytek) and nothing.
A
How long does it normally take to get a useful response from PlusNet via online fault logging?
After loosing my connection on Saturday (DSL light on but no activity) I reported fault on Sunday loads of updates about the call being booted around departments at plusnet but no actual useful update in nearly 24 hours, that's 3 days down now.
Swapped out all cables, replaced with plusnet router and open reach box (was using combined Draytek) and nothing.
A
Message 1 of 5
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Re: Fibre been down for 3 days, no update in 24 hours!
15-06-2015 4:16 PM
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Give me a few minutes and I'll reply back here.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 5
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Re: Fibre been down for 3 days, no update in 24 hours!
15-06-2015 4:17 PM
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Hopefully that's sorted it? Let me know if you're still having problems.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 5
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Re: Fibre been down for 3 days, no update in 24 hours!
15-06-2015 4:24 PM
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Just popped out but will test when I get back, if that has fixed I should jut bypass support and post here, far quicker response
Thanks,
Thanks,
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Re: Fibre been down for 3 days, no update in 24 hours!
15-06-2015 6:04 PM
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I can confirm that the issue is now resolve, thank you
Message 5 of 5
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- Fibre been down for 3 days, no update in 24 hours!