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Fibre as bad as ADSL + Ping issues

MichaelBendikas
Grafter
Posts: 44
Registered: 25-05-2012

Fibre as bad as ADSL + Ping issues

Hello i recently have changed to fibre, i kind of knew that my speeds would be the same, well i was expecting it to be a bit faster. I have problems with my ping when anyone in my house is streaming any sort of video or loading a hd picture ect, is this a problem that plusnet can fix or will i have to get a QoS router?
fibre:
http://www.speedtest.net/my-result/3851106725
ADSL:
http://www.speedtest.net/my-result/3814555130
10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre as bad as ADSL + Ping issues

You need to post the information requested here excluding the router stats part http://community.plus.net/forum/index.php/topic,96155.0.html
MichaelBendikas
Grafter
Posts: 44
Registered: 25-05-2012

Re: Fibre as bad as ADSL + Ping issues

Bt speed test: http://i.imgur.com/TLChQLt.png
Estimated line speed:
6Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-09-26 13:31:16
Current line speed:
78 Mb
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre as bad as ADSL + Ping issues

https://www.btwholesale.com/includes/adsl/adsl.htm
Does this give any information about expected line speeds
MichaelBendikas
Grafter
Posts: 44
Registered: 25-05-2012

Re: Fibre as bad as ADSL + Ping issues

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Fibre as bad as ADSL + Ping issues

Hi  Michael.B,
You should be getting much better speeds than that.
I've just checked over your account, ran some diagnostics and ruled out anything obvious from and ISP and network point of view.
I'd urge you to report this as a fault with us as soon as you can: http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre as bad as ADSL + Ping issues

Your speeds are right at the bottom of the impacted range so a fault report as Adam suggested is the way to go
MichaelBendikas
Grafter
Posts: 44
Registered: 25-05-2012

Re: Fibre as bad as ADSL + Ping issues

http://i.imgur.com/0CVhJPm.png Seems silly to me that i get worse speeds on fibre than adsl :/
Also if i max out my download speed like this should my ping increase like this, and is there anyway of stopping this, because my games are awful when anyone in the house watches a youtube video: http://i.imgur.com/nrLR13A.png
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: Fibre as bad as ADSL + Ping issues

Hi,
I've not been able to find your account. Could you post your ticket number here and then I can ensure it's looked at again by either an experienced member of the faults team or by someone in CRT (us).
Thanks,
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
MichaelBendikas
Grafter
Posts: 44
Registered: 25-05-2012

Re: Fibre as bad as ADSL + Ping issues

The ticket ID was: 93475272 But i closed it by accident when i was trying to add a comment clicked the wrong button :/
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: Fibre as bad as ADSL + Ping issues

Thanks for that. I've created a new ticket for you and raised it back to the faults team. I hope that with this, they'll be able to take this matter further and at least try to increase your speeds.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team