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Fibre and phone problems

FIXED
St3
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Posts: 2,430
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Registered: 13-07-2012

Fibre and phone problems

Would someone be kind enough to check my parents phone and fibre connection as they report to me that the fibre is not working and their phone has been going on and off over the last 24 hours. I can pm the username

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7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,768
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Registered: 21-04-2017

Re: Fibre and phone problems

Sure thing, PM away.

 

Thanks for your PM @St3

I've tested their line, and I'm not picking up on any issues. What's happening with their phone?

Also, their fibre connection is currently active and ongoing for the past 3 days:

 

Router may possibly need a reboot?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
St3
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Posts: 2,430
Thanks: 403
Fixes: 2
Registered: 13-07-2012

Re: Fibre and phone problems

Looks like ill have to make another trip to her house, i was just about to kick me shoes off after a long day at work and chill in the sun Knuppel

Thanks for going out of your way to check it over for us, ill need to look at her phone and router later. Cool smiley

Win 10
i7 7700k
GTX 970
Plusnet Help Team
Plusnet Help Team
Posts: 4,768
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Registered: 21-04-2017

Re: Fibre and phone problems

Fix

Haha, it is barbecue weather. Grin

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
St3
All Star
Posts: 2,430
Thanks: 403
Fixes: 2
Registered: 13-07-2012

Re: Fibre and phone problems

It is where i am, ill save you a sausage Thumbs Up

Win 10
i7 7700k
GTX 970
Plusnet Help Team
Plusnet Help Team
Posts: 4,768
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Registered: 21-04-2017

Re: Fibre and phone problems

Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
St3
All Star
Posts: 2,430
Thanks: 403
Fixes: 2
Registered: 13-07-2012

Re: Fibre and phone problems

Just for the record we think they have a faulty phone and their internet was working the router just needed a reboot. 

Win 10
i7 7700k
GTX 970
Plusnet Help Team
Plusnet Help Team
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Registered: 01-01-2012

Re: Fibre and phone problems

Glad to hear you got to the cause of the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team