Fibre activation
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- Re: Fibre activation
Fibre activation
05-07-2018 4:59 PM
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My broadband is due to be up and running by midnight tonight and I was hoping that anyone knew of a way to double check that whilst I may not yet be connected, i can check to see if there are any issues or whether it's just not ready yet?
Re: Fibre activation
05-07-2018 5:44 PM
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Hi @Arthurton166,
Thank you for contacting us. I’ve reviewed your account and can see a broadband order has been placed and is scheduled to be completed anytime up until midnight on 9th July 2018 confirmation of this can be found on a support ticket 177637350 which can be found here.
Re: Fibre activation
05-07-2018 5:49 PM
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@Waz Is this another case where the committed date on the PN system is later than the last installation date communicated to the customer?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre activation
05-07-2018 6:00 PM
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Re: Fibre activation
05-07-2018 6:22 PM
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Have been contacted directly by Plusnet. Issue has been gone through with advisor, all explained and clear. Thanks for quick response
Re: Fibre activation
05-07-2018 6:48 PM
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@MauriceC Unfortunately, I cannot disclose account specific information but can confirm it is not relating to the issue you have mentioned.
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