Fibre activation

[#1]

Hi can anyone explain why there is a 15 day wait for fibre activation from today, order was placed on 28th June. The website and order email i received stated 5 to 10 days. Tried phoning but pathetic service gave up on hold for 30 minutes

[#2]

When I ordered my Fibre, I was given 10 working days - meaning 2 weeks basically as that excludes weekends or bank holidays if there were any. As for the phone line, yeah I was on hold for about 20 minutes or so, got through eventually though.

[#3]

Cheers for reply, was not expecting it to be so long. My previous provider had me connected in 5 days so was not expecting 15 days.

[#4]

It's down to engineer availability.

[#5]

Hi there,

I am sorry to hear of the delay with your fibre order.

@Browni wrote:
It's down to engineer availability.

 Spot on.

Many apologies for the inconvenience caused.

Anoush