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Fibre activation

Celt
Dabbler
Posts: 12
Thanks: 2
Registered: 30-06-2017

Fibre activation

Hi can anyone explain why there is a 15 day wait for fibre activation from today, order was placed on 28th June. The website and order email i received stated 5 to 10 days. Tried phoning but pathetic service gave up on hold for 30 minutes
4 REPLIES
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Csutty987
Hooked
Posts: 5
Thanks: 1
Registered: 30-06-2017

Re: Fibre activation

When I ordered my Fibre, I was given 10 working days - meaning 2 weeks basically as that excludes weekends or bank holidays if there were any. As for the phone line, yeah I was on hold for about 20 minutes or so, got through eventually though.

Celt
Dabbler
Posts: 12
Thanks: 2
Registered: 30-06-2017

Re: Fibre activation

Cheers for reply, was not expecting it to be so long. My previous provider had me connected in 5 days so was not expecting 15 days.
Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: Fibre activation

It's down to engineer availability.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 7,183
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: Fibre activation

Hi there,

 

I am sorry to hear of the delay with your fibre order.

 

Browni wrote:
It's down to engineer availability.

 Spot on.

 

Many apologies for the inconvenience caused.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team