Fibre activation - wrong line?!
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Fibre activation - wrong line?!
15-11-2017 7:50 PM - edited 15-11-2017 10:50 PM
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Re: Fibre activation
15-11-2017 10:32 PM
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Re: Fibre activation - wrong line?!
16-11-2017 8:47 AM
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Hi there, thanks for your private message.
I'm sorry that we had the wrong telephone number on your account. I can see we've updated it about an hour ago. I'm not 100% sure why we changed it in the first instance but I'll be passing feedback on about that.
With regards to your fibre order, the engineer identified a routing issue on the day which prevented them from completing the job. Our suppliers have raised a network provision activity to investigate this and we're to expect an update on the 21st.
Sorry for the inconvenience caused.
Re: Fibre activation - wrong line?!
16-11-2017 10:19 AM - edited 16-11-2017 10:19 AM
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is there a ticket on the account identifying the erroneous change - and if not why not
Re: Fibre activation - wrong line?!
16-11-2017 2:42 PM
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