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Fibre activation today?

Steroberts
Dabbler
Posts: 10
Registered: 01-04-2016

Fibre activation today?

Hi, my fibre activation is supposed to be today.
On speaking to support earlier they said it can take up to midnight or maybe tomorrow?
My understanding is open reach have to activate me at the cabinet? My old router is still connected to Adsl, using it as we speak I fact. Will this stop working once FTTC is active? Or should I just go ahead and put my new one hub on?
Anyway, obviously time is getting on, I'm thinking if it's not done by 6, I've had it?
I'm very eager to get off my 1.7meg connection which we have had for 5 1/2 years and had this order in for over 2 weeks, I just hope something hasn't gone wrong in the chain.
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,078
Thanks: 786
Fixes: 171
Registered: 25-03-2015

Re: Fibre activation today?

Your previous router (Assuming you're still using the technicolor router) would stop working once FTTC activates.
Having said this, the hub one works on both ADSL and Fibre, so if you were to plug that in it should switch over automatically.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 649
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Registered: 17-10-2015

Re: Fibre activation today?

Good Afternoon,
just had a quick check and the order is due to complete today but hasn't yet, no engineer notes to say he's done the work yet but shouldn't be too much longer
The ADSL will stop once the starts the work but won't be much downtime

 Paul Tarr
 Plusnet Network Operations
Steroberts
Dabbler
Posts: 10
Registered: 01-04-2016

Re: Fibre activation today?

Thanks for the update. I'll keep an eye out, just worried that with getting the 'your product changes complete' email like a week ago something will have gone wrong in the chain.
We will see, hopefully before 6 or so!
Plusnet Help Team
Plusnet Help Team
Posts: 4,078
Thanks: 786
Fixes: 171
Registered: 25-03-2015

Re: Fibre activation today?

Quote from: Steroberts
just worried that with getting the 'your product changes complete' email like a week ago something will have gone wrong in the chain.

Apologies for any concern this has raised. This is because the account change went through prior to the order completing Embarrassed
Looking at the order at the moment, it seems to be progressing fine and I can't see any problems with it at the moment Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Steroberts
Dabbler
Posts: 10
Registered: 01-04-2016

Re: Fibre activation today?

Quote from: HarryB
Quote from: Steroberts
just worried that with getting the 'your product changes complete' email like a week ago something will have gone wrong in the chain.

at the moment Smiley

Famous last words! Thanks though Smiley
Steroberts
Dabbler
Posts: 10
Registered: 01-04-2016

Re: Fibre activation today?

It's 5.41 and no sign of anything. Technicolor Adsl still chugging along.
Colour me very worried. Anything your end? Sad
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Fibre activation today?

Any signs of being switched yet?
not very often you see BT working past 6pm!  Shocked
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Plusnet Help Team
Plusnet Help Team
Posts: 4,770
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Registered: 01-01-2012

Re: Fibre activation today?

From what I can see you've been offline for 10 minutes and come back on so I'm hoping it's completed
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Steroberts
Dabbler
Posts: 10
Registered: 01-04-2016

Re: Fibre activation today?

Hi, yes. Literally just started working.
Thank you all Smiley 74 down / 18 up sat next to the router on my phone, wirelessly Smiley
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Fibre activation today?

Someone's on over time  Grin
Glad everything is up, i've never experienced an engineer past 3pm! 
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