Fibre activation date

[#1]

Hello!

I've just placed an order for PlusNet fibre services and have had my initial email when confirming my order. I was told on the phone that that email would contain an activation date, but I can't see one anywhere..

We are moving into the property on 4th November (we hope) but the current owners still live there and are still using their current phone/broadband supplier. We do not want their services to be cutoff prematurely, so I am really keen to find out when our activation will take place. The property is a direct to exchange line with no cabinet in-between so I am not sure on the actual technicalities of what will happen. I know Openreach dispatch engineers to do the cabinet work with the associated lead time, but I would imagine most of our change would be in software (so fairly instant). They currently use Sky so a change of provider is needed on the line - but we don't want to inconvenience the current owners at all.

How do I find out my expected activation date and if needed, put a "hold" on it?

[#2]

If you put the existing owner's phone number in to the BT Number Checker does it say FTTC is available?

It isn't usually available on EO lines until they install a cabinet at the exchange.

[#3]

The BT Number Checker reports VDSL Range A and Range B are available at the property, so I think I might have been lying when I say it's EO and in reality it's FTTC, with the cabinet being outside the exchange.

I've had a text message saying my activation date which is 11th November - is this a hard and fast date or are they likely to do it earlier? I'm absolutely fine with that date - I'd rather it be too late than too early!