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Fibre activated (??) but getting strange speed readings. help appreciated.

FIXED
MonkeyNuts
Hooked
Posts: 9
Thanks: 1
Registered: 22-04-2016

Fibre activated (??) but getting strange speed readings. help appreciated.

hi all

had fibre activated today (i think).

saw the bt or man working in the green cabinet by my house and my broadband went off.

since its been back on, i'm getting some odd speed test results.

prior to the work, i was getting about 11.5mbps down and about 1mbps up with a ping around 50ms

since the work, i'm getting about 12mbps down and about 18.5mbps up with a ping of around 15ms!

the "up" looks about right, as does the ping, but the "down" is no where near the 74-80mbps predicted.

help would be appreciated.

many thanks

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 535
Fixes: 205
Registered: 01-01-2012

Re: Fibre activated (??) but getting strange speed readings. help appreciated.

Fix

If you can PM me your username I'll get that looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MonkeyNuts
Hooked
Posts: 9
Thanks: 1
Registered: 22-04-2016

Re: Fibre activated (??) but getting strange speed readings. help appreciated.

many thanks matthew

all sorted now Smiley

Ping Download Upload
68 ms 77.67 Mb/s 25.87 Mb/s