cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Upload Speeds

SEP
Dabbler
Posts: 11
Registered: ‎16-08-2016

Re: Fibre Upload Speeds

Im an existing customer so should my upload be reduced from 19mb to 1.7mb?
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: Fibre Upload Speeds


@SEP wrote:
should my upload be reduced from 19mb to 1.7mb?

 

That depends. What package are you on?

danludlow
Rising Star
Posts: 439
Thanks: 26
Fixes: 1
Registered: ‎03-12-2014

Re: Fibre Upload Speeds

I know I've mentioned this before, so sorry if it annoys, but I cannot see why PlusNet is not offering the Openreach 55/10 package. Looking at wholesale prices it seems very little different to 40/2 which could remain at the cheap end and it could easily be Plusnet's Standard Package, suiting almost everybody for many reasons. The fcat that they are buying it to replace 40/20 legacy customers shows its cheap enough to be worth replacing 80/20 service (40/20 is a software restricted 80/20 package).

paulcobb
Grafter
Posts: 145
Registered: ‎30-07-2007

Re: Fibre Upload Speeds

Agree totally

deadeyedjacks
Newbie
Posts: 3
Registered: ‎02-12-2016

Re: Fibre Upload Speeds

Well I signed up for Unlimited Fibre Extra (76 Down / 19 Up) last month was a expectation of 44 Down / 14 Up as that's what I had with BT Infinity. 

Couple of weeks in did speed test today as having real problems with work VPN connection, showed 38 Down / 2 Up ! 

So seems like I'd been downgraded to Unlimited Fibre service whilst still being billed for Extra.

Chat with customer service has promised return to Extra within 24 hours.  Will check Monday...

 

Plusnet Staff
Plusnet Staff
Posts: 2,164
Thanks: 375
Fixes: 118
Registered: ‎22-08-2015

Re: Fibre Upload Speeds

Hello @deadeyedjacks and welcome to the forums,

 

Really sorry to hear of this Sad If you have any problems with your speed come Monday please do not hesitate to private message me with your username and I'll see what I can do to help.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
deadeyedjacks
Newbie
Posts: 3
Registered: ‎02-12-2016

Re: Fibre Upload Speeds

Happy to report that this morning IP profile is 55 Down / 20 Up so normal service has returned.

Highlighted
Plusnet Staff
Plusnet Staff
Posts: 2,164
Thanks: 375
Fixes: 118
Registered: ‎22-08-2015

Re: Fibre Upload Speeds

Thanks for letting us know your speed is back up. Thumbs Up

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff