Fibre Upload Speeds
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- Re: Fibre Upload Speeds
Fibre Upload Speeds
30-07-2015 11:39 AM
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So I checked the "change product" options out in the Member Centre and I can have:
Unlimited Fibre with Phone £14.99
Estimated Download 35.7 MB
Estimated Upload 1.9MB
Unlimited Without Phone £17.49 + activation fee
Estimated Download 35.7 MB
Estimated Upload 8.3MB
Only 1.9 MB Upload with Fibre? Is that what other PlusNet subscribers are getting? I spoke with Andy in customer support and he checked this and tells me that PlusNet Fibre is "capped" at 1.9MB and the 8.3MB is "an anomaly". This sounds very strange and I would have thought existing customers would be very unhappy. Are they?
Btw I also ran a speed test on my next door neighbour's BT Infinity Fibre and he seems to be averaging 51MB download and 10.2MB upload - same exchange as me as far as I can tell so why aren't these speeds achievable with PlusNet?
Any thoughts welcome. Not happy placing an order for such low upload speeds.
Re: Fibre Upload Speeds
30-07-2015 11:46 AM
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Re: Fibre Upload Speeds
30-07-2015 11:50 AM
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Re: Fibre Upload Speeds
30-07-2015 2:01 PM
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Plusnet only sell two FTTC products (ignore the phone bit as that just effects the price you pay)
Product 1. Download speed 80mbps, upload speed 20mbps
Product 2. Download speed 40mbps, upload speed 2mbps
This changed in June this year as prior to that the upload speed was 20mbps for both products.
Plusnet will not sell you the 80mbps product if they estimate that your line is not able to support a download speed higher than 40mbps.
And you guessed right, many new people are not happy about this new lower upload speed. It doesn't effect existing customers.
Re: Fibre Upload Speeds
30-07-2015 7:27 PM
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Quote from: rigsby
Only 1.9 MB Upload with Fibre? Is that what other PlusNet subscribers are getting? I spoke with Andy in customer support and he checked this and tells me that PlusNet Fibre is "capped" at 1.9MB and the 8.3MB is "an anomaly". This sounds very strange and I would have thought existing customers would be very unhappy. Are they?
Yes from what ive seen and am currently experiencing myself, i am very disappointed with the upload speed, its only twice the speed of my old broadband which is not very "superfast". I think its a disgrace to the super fast highway of the tinternet. I don't even get to the max of 2Mbps, mine is down to 1.6Mbps. There are many other ISPs with higher upload speeds, and if i wasn't in this contract i would leave immediately. but unfortunately i did not know about the useless upload speeds before i joined and got confused with the figures. now they wont fix it or let me go the [Censored] [Censored]
adie:green fixed quote
Re: Fibre Upload Speeds
30-07-2015 7:53 PM
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BT, on their 40 product allow uploads up to 10 Mbps. So if upload of 2 Mbps is not sufficient for you, and your line supports less than 40 Mbps download, then PN is not the supplier for you.
BT have a good deal right now on the 40/10 unlimited product.
Re: Fibre Upload Speeds
31-07-2015 10:40 AM
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Maybe PlusNet should Sell Faster uploads separately, or rename the Extra Product "Fastest Speed your Line will Support" (or a much catchier title inferring this)?
Re: Fibre Upload Speeds
03-08-2015 11:15 AM
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Was told that even if I ordered the 18 month Broadband fibre only package it would still be capped at 1.9Mb upload even though that's not what it shows. The person I spoke with (Julian) said he was just the messenger and couldn't do anything to help me and there wasn't any point in me speaking with anyone else about the issue.
So sadly I'm now going to have to look around elsewhere which I'm really not best pleased about. I really can't understand why PlusNet are doing this, especially as far as I'm aware they are on their own.
Re: Fibre Upload Speeds
03-08-2015 11:39 AM
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Just out of interest, will the average user be significantly affected by the upload speed cap? My 40/20 fibre connection will only manage 8Mbps anyway, I rarely send emails with large file attachments, or use cloud services or photosharing sites. Even if I did, presumeably the uploads could run in the background, and would downloads be affected if batch uploads were taking place at the same time?
Where else would the cap have the most noticeable impact?
Re: Fibre Upload Speeds
03-08-2015 1:11 PM
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Quote Just out of interest, will the average user be significantly affected by the upload speed cap?
The thing is, average users are probably going to do more uploading in future, what with OneDrive, Google Drive, iCloud etc. Even BT offer 5GB of online storage with broadband packages. I don't think committing to an 18 month contract capped to 2Mb is a good idea.
Re: Fibre Upload Speeds
03-08-2015 2:58 PM
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Re: Fibre Upload Speeds
03-08-2015 3:14 PM
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Quote from: puzzledoff Difficult to see how Plusnet are gaining from this situation.
They are gaining because they are paying less than before for the 40 Mbps product. I am sure they realise they will hack off some customers by doing so, but I assume they think it is worthwhile because of the cost savings they make. I really think it is a very poor move on their behalf. Profits before service.
I think we are on the cusp of the average customer demanding more upload speed, so Plusnet did not pick a good time to do this. It is all about the numbers now sadly.
I recently renewed my fibre contract when I received the price rise email. I got a better deal, and the first question I asked was whether I would still be on the 40/20 product. The answer was yes because it was not a new provision. If they had said it would be the 2Mbps upload speed, I would have been off to BT in a heartbeat.
Re: Fibre Upload Speeds
05-08-2015 11:04 AM
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Quote If they had said it would be the 2Mbps upload speed, I would have been off to BT in a heartbeat
And today I have indeed placed my order for BT Infinity Unlimited, installing later this month.
Re: Fibre Upload Speeds
03-11-2015 10:22 AM
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'Alright then my apologies for this, I've been having a little trouble changing this for you so i did a little bit of investigating and this is actually something that is planned, we have stopped providing high upload options for everyone so that more room can be made for fibre round the country so I'm sorry to say i can't change you from 2Mb'
When I took up a phone & broadband package last week the person I was dealing with never mentioned about the capped speeds and he did say 'nothing will changed and you will still receieve your 45mb down and 19mb upload speeds.'
And now it seems if i want the same speeds again, i must pay an additional £5 extra per month! I am very annoyed about this as I do alot of uploading to my cloud services. Can't wait to get home and give Plusnet an earful and begin looking for other ISP's.
Re: Fibre Upload Speeds
04-11-2015 10:17 AM
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They have acknowledged that I was miss-sold a package but now they can't do anything about it. What a cock-up from Plusnet! I was happy with the speeds I had before and now I can't get those speeds again?!?! Why the stupid upload cap Plusnet? I had faster Upload speeds with BeThere on ADSL 2!
Thank you Plusnet for the good service that i received in the past 18 months, it's a shame it's gone downhill.
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