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Fibre Upgrade

shadowff6
Grafter
Posts: 100
Registered: ‎10-07-2010

Fibre Upgrade

Is anyone able to double check my product upgrade to Fibre to make sure it's going through okay? I think it's supposed to switch on the 13th, my billing date. I'm a bit concerned as dslchecker is now showing that Fibre isn't currently available (it was showing available when I put the upgrade through online.)
Not sure if it matters but I've had Fibre on the account at this house before, we downgraded a good while back and now I'm upgrading again.
4 REPLIES
shadowff6
Grafter
Posts: 100
Registered: ‎10-07-2010

Re: Fibre Upgrade

Anyone available to check this for me?  Huh
tomhall87
Grafter
Posts: 38
Registered: ‎25-08-2014

Re: Fibre Upgrade

Still waiting for somebody to check this please?  Sad
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Fibre Upgrade

Hi there.
I'm really sorry this hasn't been picked up, I'm investigating for you now.


Just tried calling you but the call went silent. I've raised a ticket to explain what has happened, though unfortunately it's not great news.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
shadowff6
Grafter
Posts: 100
Registered: ‎10-07-2010

Re: Fibre Upgrade

Hi Matty, unfortunately the phone signal in my house is dreadful which is why it went dead. What exactly has happened?