Fibre Upgrade
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Fibre Upgrade
16-05-2016 10:26 AM
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Hi,
I'm upgrading to fibre, I have the new router which is installed, I've been given today as the switchover date, does someone need to come out for this to happen or is it done at the exchange, will I just need to restart the router or dont I even have to do that. also on my order info it says it is ready to use now but I'm still only getting 17MB.
Any help/info would be appreciated.
Mick.
Re: Fibre Upgrade
16-05-2016 11:16 AM
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When returned it'll be fibre, this can be up to 11:59pm before it's completed
If you Like it, give it a
Re: Fibre Upgrade
16-05-2016 11:51 AM
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Thanks for the reply my friend.
Re: Fibre Upgrade
16-05-2016 1:23 PM
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Just to confirm @etdsaunders's point, I've checked your account and the order is a self install.
Re: Fibre Upgrade
16-05-2016 1:45 PM
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Thanks Matt, can you confirm its still on for today?
Regards,
Mick.
Re: Fibre Upgrade
16-05-2016 1:47 PM
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Yes, still on for today
Re: Fibre Upgrade
17-05-2016 9:59 AM
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So i spoke to Plusnet last night as I was still getting only 17MB download, the support guy I spoke to assured me the fibre switchover had happened, he said he would change some settings and I would see the speed increase in a couple of hours.
I tried again this morning and I'm still only getting 17MB download.
MattyC could you take a look at Question #125866735 Please and check my account again just to make sure everything has been moved over correctly please.
I'll have another look tonight when I get in and do a few more tests etc...
Just to clarify there is no training period with Fibre? I should get full speed straight away?
Thanks,
Mick.
Re: Fibre Upgrade
17-05-2016 11:06 AM - edited 17-05-2016 11:08 AM
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@mduffin can you login to the hub one (providing you are using one) click disconnect. Wait around 30seconds and click connect. I'm sure @MattyC will double check the profile however try my suggestion first and report back here.
You are connected at full speed straight away, then DLM makes changes if any on the 3rd day IIRC
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Re: Fibre Upgrade
17-05-2016 11:12 AM
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I've just tested the connection and I cannot see any problems from our side. You're syncing at just shy of 50mb. Your profile checks out too.
Daft question, but is that tested on a wired or wireless connection?
Matty
Re: Fibre Upgrade
17-05-2016 11:16 AM - edited 17-05-2016 11:16 AM
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@MattyC also possible they didn't suggest to disconnect/connect? Hopefully this is the problem here. (very much sounds like it considering it sounds like ADSL Profile)
If you Like it, give it a
Re: Fibre Upgrade
17-05-2016 11:29 AM - edited 17-05-2016 11:31 AM
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Matt, etdsaunders,
it mush have changed since this morning as it was only getting 17MB, yes I restarted the router last night but still the same.
I'll give it a try when I get in and see if I get better speed.
BTW Matt is 50MB the best I'm likely to get?
Also it was on wifi I was doing the tests, i'll try it plugged into the router as well see if that makes any difference.
Thanks,
mick.
Re: Fibre Upgrade
17-05-2016 1:34 PM - edited 17-05-2016 1:36 PM
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Re: Fibre Upgrade
17-05-2016 9:17 PM
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OK well I connected via cat 5e disconnected all devices except my laptop but im only getting speeds ranging from 39mb to 41mb, and an average of 6mb upload, i would have expected more, does this sound right?
Mick.
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