Fibre Upgrade

[#1]

Is anyone able to double check my product upgrade to Fibre to make sure it's going through okay? I think it's supposed to switch on the 13th, my billing date. I'm a bit concerned as dslchecker is now showing that Fibre isn't currently available (it was showing available when I put the upgrade through online.)
Not sure if it matters but I've had Fibre on the account at this house before, we downgraded a good while back and now I'm upgrading again.

[#2]

Anyone available to check this for me? 

[#3]

Still waiting for somebody to check this please? 

[#4]

Hi there.
I'm really sorry this hasn't been picked up, I'm investigating for you now.

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Just tried calling you but the call went silent. I've raised a ticket to explain what has happened, though unfortunately it's not great news.
Matty

[#5]

Hi Matty, unfortunately the phone signal in my house is dreadful which is why it went dead. What exactly has happened?