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Fibre Upgrade only my upload speed changed

FIXED
bimanyakso
Newbie
Posts: 3
Registered: 03-08-2016

Fibre Upgrade only my upload speed changed

Hello there,

 

Yesterday the BT openreach guy came over and switched my broadbrand from normal to fibre. However only my upload speed has changed since then (to 1.8mbps) but my download speed is still around 2mbps.

here is what it says on my current line speed:

Estimated line speed:40Mb (This may vary between 56.9Mb and 75.1Mb) - Checked on 2016-07-20 19:11:03

Current line speed:2.2 Mb

Here are the test results

 

test result.jpg

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Fibre Upgrade only my upload speed changed

Fix

I'm just getting that changed for you.

[edit]

If you reboot your router the speeds should increase.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bimanyakso
Newbie
Posts: 3
Registered: 03-08-2016

Re: Fibre Upgrade only my upload speed changed

Thanks a lot, that fixed it!

Jedrzej
Newbie
Posts: 4
Registered: 18-01-2015

Re: Fibre Upgrade only my upload speed changed

Got the same problem, I think it's the recent downgrade of broadband together with price increase that plusnet decided to force on us? 

 

Anyway could you please revert my account to the previous speed or complete your downgrade?