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Fibre Upgrade Scheduled - New Service Notice about 21C

FIXED
Gribbin
Hooked
Posts: 9
Registered: ‎03-06-2015

Fibre Upgrade Scheduled - New Service Notice about 21C

I've been waiting for months to get a slot at our local Fibre Cabinet after moving house - 'Waiting List' became my most hated of phrases! Yesterday though I was finally able to place an order!

 

 

Service Notices say the switch is scheduled for 05/02/2018. However I noticed an additional note appeared last night saying:

An update report has been received for this account.
The broadband service is now being transferred to the 21C Network.
The transfer will complete by midnight on 27/02/2018.

 

I have a message from November saying I was moved to 21C so not sure what to make of this.

 

Hopefully it is nothing to worry about? I'm desperate to move to Fibre and don't want to be pushed back onto standard broadband again - it's already back to "Waiting List" again on the DSL tracker Embarrassed

5 REPLIES
Superuser
Superuser
Posts: 6,804
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Fibre Upgrade Scheduled - New Service Notice about 21C

Service Notices say the switch is scheduled for 05/02/2018

@Gribbin that sounds like the date your account will change to Fibre. Is that your normal billing date ?

The transfer will complete by midnight on 27/02/2018.

That sounds like the actual date the engineer is scheduled do the work at the cabinet to connect you to Fibre

 

RealAleMadrid
Aspiring Champion
Posts: 850
Thanks: 337
Fixes: 16
Registered: ‎07-07-2009

Re: Fibre Upgrade Scheduled - New Service Notice about 21C

I got the same when I upgraded to fibre, it is some system generated message and isn't relevant to the upgrade, I shouldn't worry about it.

Plusnet Help Team
Plusnet Help Team
Posts: 9,172
Thanks: 2,880
Fixes: 458
Registered: ‎21-04-2017

Re: Fibre Upgrade Scheduled - New Service Notice about 21C

Fix

Hi there. The 5th February is the provisional date on the order and the 27th is the actual* date.

*It should go live by the 27th at midnight being 00:00:00, though it'd usually happen sooner than that once the engineering work is completed on the 26th. Apologies for the confusion and no automatic communication sent out to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gribbin
Hooked
Posts: 9
Registered: ‎03-06-2015

Re: Fibre Upgrade Scheduled - New Service Notice about 21C

Thanks All - and thank you Gandalf, I have received an email from support confirming the details (and referring back to this post). Appreciate your help.
Plusnet Help Team
Plusnet Help Team
Posts: 9,172
Thanks: 2,880
Fixes: 458
Registered: ‎21-04-2017

Re: Fibre Upgrade Scheduled - New Service Notice about 21C

No problems at all. Let us know how your upgrade goes. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team