Fibre Upgrade Activation Date?
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Fibre Upgrade Activation Date?
06-11-2017 12:44 PM
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- Having received email stating activation date would be the 6th Nov
- started a chat with customer services only to find the date has been pushed back to the 8th as there were no engineers available did anyone think of informing me not a cat in helps chance and reading other posts this seems to be a regular occurance
Re: Fibre Upgrade Activation Date?
07-11-2017 1:10 PM
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Hi Sr, I'm really sorry and disappointed to see that the date was pushed back and that we weren't able to let you know.
It looks like everything is set to go ahead with the new appointment but do let me know if you need anything further from us.
Re: Fibre Upgrade Activation Date?
09-11-2017 12:42 PM
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I'm really sorry to see that the order has been delayed again. It appears to be due to an issue with equipment at the exchange which means some repairs need to be done today to make sure engineers can get access to the ports needed to move you over to a fibre service.
Your existing service should continue to work fine in the meantime and I will be checking your order tomorrow to ensure things are moving along as they should b
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