Fibre Unlimited or Unlimited Extra?

[#1]

Good Evening

I have recently upgraded from my broadband connection to the fibre unlimited extra package. My speeds seem to be stuck at the fibre unlimited speeds.. Was this done by mistake?

Here are my speeds...

Line state: Connected Connection time: 1 days, 11:56:45 Downstream: 39.99 Mbps Upstream

9.995 Mbps

[#2]

Did you receive the email to say your product has been changed?

[#3]

I've done that change a couple of times and the upgrade happened overnight at ~2am

Try a resynch around 3am if you can't wait until the morning

[#4]

Morning

Yes I have rebooted the hub with no change... I have also had the email too.

Your product change is now complete, here are the details:

Broadband product Unlimited Fibre Extra Estimated speed 79Mbps to 80Mbps

[#5]

I think you can deduce that for some reason the upgrade has not happened, need to contact customer service and see what they can tell you, I would guess it's some system failure, the order has not been placed or not acted on by BT Wholesale. These things happen, unfortunately quite often.

[#6]

Absolutely, I have contacted them this morning and I have indeed been put on the fibre package instead of the fibre unlimited extra. They were really helpful and noticed it quickly, I should be switched over to the correct package within 24hrs.

Shaun