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Fibre Unlimited Service Degrading

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morsoft
Grafter
Posts: 58
Thanks: 3
Registered: ‎22-07-2015

Fibre Unlimited Service Degrading

Hi. I first changed to Fibre 3.5 years ago and was initially getting 32mbs download speed which I was happy with. However the service degraded over the first year but was still getting around 28 mbs. For the last year it has gone down to 24mbs but seemed stable at that. Unfortunately over the last few months it has dropped to 16mbs which is half what I was initially getting and this is now creating problems with BT sport channels and other internet channels. I would be grateful if somebody could help. Malcolm
6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 11,600
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Fibre Unlimited Service Degrading

Hi Malcolm.

Our tests are showing your speeds restricted by the dynamic line management(DLM) software at the exchange with no obvious causes for this, so I've arranged for your line to be reset.

I'd allow 72 hours for this to go through and if your speeds haven't improved following this, I'd recommend raising a fault to us at http://faults.plus.net letting us know over here once you've completed it, so we can pick this up as soon as we can and arrange an engineer visit for further investigation.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
morsoft
Grafter
Posts: 58
Thanks: 3
Registered: ‎22-07-2015

Re: Fibre Unlimited Service Degrading

Hi Anoush

Many thanks for the swift reply. I did a Speedtest at a pub at the weekend which is 300m closer to the cabinet and even in the bar using their Wi-Fi the download speed was 45mbs! I will wait for 72 hours as you suggest. 

Thanks again.

Regards

Malcolm

Plusnet Help Team
Plusnet Help Team
Posts: 11,600
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Fibre Unlimited Service Degrading

No problem Malcolm, fingers crossed your speeds improve soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 11,600
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Fibre Unlimited Service Degrading

Fix

Hey Malcolm,

I've just checked back and tested your line and it looks like your speeds have increased to around 32mbps now. 

Are you seeing an increase on your side? 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
morsoft
Grafter
Posts: 58
Thanks: 3
Registered: ‎22-07-2015

Re: Fibre Unlimited Service Degrading

Hi Anoush. I’ve just done a speedtest and it recorded 30mbs download which is great. Many thanks for your help. Have you any idea why the line was restricted by the DLM?

Regards

Malcolm

Plusnet Help Team
Plusnet Help Team
Posts: 990
Thanks: 224
Fixes: 32
Registered: ‎11-01-2018

Re: Fibre Unlimited Service Degrading

 

Hi Malcolm,

 

It's not always possible to identify why a line would become banded, only that it is (was) and that action should be taken to remove the banding. 

 

I'm glad that this is now sorted for you - please let me know if there's anything else you need.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team