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Fibre Sync Speeds 30% of normal

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Newbie
Posts: 2
Registered: ‎22-04-2020

Fibre Sync Speeds 30% of normal

Hi

Wonder if anyone can help, as of yesterday, without any change in the home (I..e wiring, power cuts etc) the Fibre Sync Speed has dropped from its usual 50+ Mbps Downstream to 15 Mbps Downstream.

I have just restarted this morning and no chnage. Is this something that can be reset from Plusnet ends? My account still shows minimum 46 Mbps speed and getting nothing near that.

Thanks

Craig

2 REPLIES 2
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Newbie
Posts: 2
Registered: ‎22-04-2020

Re: Fibre Sync Speeds 30% of normal

@Mads  I see you managed to sort the same fault for another user, could you look, at my line and check it please.

Thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Fibre Sync Speeds 30% of normal

Hi @cvpiper, sorry to hear you're having broadband issues.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online here

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team