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Fibre Super Slow

lubu8055
Newbie
Posts: 1
Registered: ‎22-03-2017

Fibre Super Slow

Hello, i'm meant to be getting around 80Mbps, which i was getting up until a couple days ago, but over the last few days my speed has dropped down to anywhere between 8Mbps and 20Mbps which is obviously nowhere near what i should be getting.

 

Telephone number:
[removed]
Phone exchange:
FRADDON
Estimated line speed:
80Mb (This may vary between 72.5Mb and 80Mb) - Checked on 2017-03-10 21:25:57
Current line speed:
78 Mb

 

i've tried re doing all my connections with the router, the phone line sounds perfectly clear, the speed tests are the same when done on any device in my home and i've tried a direct ethernet connection to no avail. The strange thing is that my upload speed is at roughly the right speed.

 

Thanks in advance for any help! cheers

Moderator's note by Dick (Strat) Full telephone number removed from a public forum.

1 REPLY 1
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Fibre Super Slow

If you have followed the guide at https://community.plus.net/t5/Library/Broadband-Faults-Guide-FTTC/ba-p/1322788 then I suggest you might want to log a fault at http://faults.plus.net/

Ex - Plusnet Customer (2009 - 2023) now with BT