Fibre Start Date?
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Fibre Start Date?
09-09-2016 12:22 AM
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Hi there, recently upgraded to Fibre from the rather slow ADSL connection I had before, have received an email saying that my upgrade was complete, so I guess I'm paying for Fibre, but as of right now my connection hasn't actually changed at all? Hopefully someone can either resolve any issue I may have or shed some light on my potential ignorance/misunderstanding of the situation.
Thanks
Re: Fibre Start Date?
09-09-2016 8:09 AM - edited 09-09-2016 8:10 AM
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Plusnet are sometimes a bit quick to send the activation complete emails the best thing to do is to discuss this with customer services or wait for one of the plusnet staff to come along and review this.
You will Probably find it will go through in the next few days, also out of interest if you haven't already reboot your modem to ensure this is not your problem.
James
Re: Fibre Start Date?
09-09-2016 5:49 PM
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Sat I'm a queue waiting to speak to someone.
Re: Fibre Start Date?
09-09-2016 6:48 PM
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