Fibre Speeds

[#1]

Been on Broadband for years and am not far from the Cab

ADSL MAX always gave me close to the MAX 20MB

I went to Fibre (Standard) 40MB and that's near enough what I got

Later I switched to Fibre MAX and was estimated 70MB

But it's been quite a few months (over 6 actually) and it's still not moved over the 40MB

Tell me what you need and I'll get to it. Sometimes takes me a day or so as I have very busy work etc..

Thanks

p.s

The Open reach modem is in place and the PN router, basically the default stuff...

[#2]

What is your current line profile (you will need to login)?

Phil

[#3]

Estimated line speed:There's no speed estimate currently held on your account.Current line speed:42.4 Mb

[#4]

Looking in to this, will post back shortly.

[#5]

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	73.2	57	20	15.3	--	Available	--	--
VDSL Range B (Impacted)	56.4	32.4	16.6	7.2	--	Available	--	--

Your line is currently synced below the estimates for your line, which can be seen above. Your current connection speed is shown below:

Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	43.9 Mbps
Upstream Speed	20.0 Mbps

I'd recommend getting this reported as a fault for further investigation at https://faults.plus.net

[#6]

Thanks

Fault raised and in process 

[#7]

Our faults team will pick that up and get in touch asap.

[#8]

ON the 7th, I had a message as quoted below, but not much seems to be happening, except I have noticed my internet loosing connection from time to time

We are currently performing tests on your broadband service which will allow us to investigate the problem you've reported.

Please be aware if this is a new fault that this can take up to 24 hours.

We'll contact you as soon as we have more information and let you know what happens next.

[#9]

KBD

KBD

BRAS	adsl35000	Profile Info	N/A
NF507 - No issues have been identified in the BTW network. KBD tests indicate no BTW network fault. Please perform all CP and End User checks. BTW Performance/Speed test has not been run.

PTTR

Response

No records found

GEA Service Test

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Appointment Required	N

NTE Power Status	PowerOn
Sync Status	In Sync
Downstream Speed	43.9
Upstream Speed	20.0
Profile Name	0.128M-44M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

Copper Line Test	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress
REIN	Not Detected
Cross Talk

Workplace and Radius

WP Product: WBC FTTC Annex A 20Mbit/s Up, 80Mbit/s Down, Standard Stability

---

WP Profile: Generic Speed 42400 Time Out

---

Ellacoya: Service_Offer_66

---

Connected for One Day, 23:43:20
0 drops in last 24 hours
2 drops in last 72 hours
1 of 2 (50%) User Req Drops in last 7 days

https://visualradius.plus.net/visualradius/generated/image14680803547049.png

Tags

Telephone Number on Exchange ARNSIDE is served by Cabinet 3

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	73.2	57	20	15.3	--	Available	--	--

Summary

*Raising for SFI to clear cap on the line

[#10]

Looks like the faults team are arranging an engineer in order to reset the line, unfortunately we can't do this remotely.

[#11]

Right.

TBH. It was all a little worrying because they just go on about charging me if it it's my fault. 

Well everything's default what openreach guy put in originally

[#12]

So the OR engineer came and reset the line (14 July)

He found no fault with the stuff in my home

The line profile requested at the start of this thread remains the same, I just checked (15 July)

I'm starting to feel like a refund is in order TBH

I'm paying for something I ain't getting and have been for some time.

[#13]

Estimated line speed:There's no speed estimate currently held on your account.Current line speed:63 Mb

Improvement