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Fibre Speeds down to 2MB

damobolton
Newbie
Posts: 4
Registered: ‎26-05-2015

Fibre Speeds down to 2MB

Im new to Plusnet regards my fibre but my expected speed should be 75MB.
In reality i have to keep disconnecting and switching off the router then restart to achieve 45MB......whislt i don't expect to get 75MB......2MB is proving difficult. After an hour is crawls down to 2MB.
I've tried all the tips but still no better.
Thoughts?
6 REPLIES
nigel1971
Grafter
Posts: 117
Thanks: 2
Registered: ‎20-05-2014

Re: Fibre Speeds down to 2MB

Your not turning the modem on and off are you because it will cause dlm to kick in.
damobolton
Newbie
Posts: 4
Registered: ‎26-05-2015

Re: Fibre Speeds down to 2MB

Thanks....well that what the plusnet guide tells me to do.
So keep it on at all times even when the speed drops to 2mb....thats the problem it then stays at 2MB.
nigel1971
Grafter
Posts: 117
Thanks: 2
Registered: ‎20-05-2014

Re: Fibre Speeds down to 2MB

The modem and router are 2 different things, turning off the router is a safer option but the openreach modem should be left on at all times if you can as it could mess up the speeds on your line. you need to let DLM adjust your line over the coming days and bring your speeds up, it is thinking you have a fault on your line with you turning it on and off.
damobolton
Newbie
Posts: 4
Registered: ‎26-05-2015

Re: Fibre Speeds down to 2MB

Ok.... cool...i will give that a whirl.
Thanks again.
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fibre Speeds down to 2MB

Our testing isn't showing any issues at the moment.
Just to confirm is this over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nigel1971
Grafter
Posts: 117
Thanks: 2
Registered: ‎20-05-2014

Re: Fibre Speeds down to 2MB

Quote from: damobolton
Ok.... cool...i will give that a whirl

Have you seen an improvement since this now?