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Fibre Speeds - Is it capped?

williamvicary
Dabbler
Posts: 14
Registered: ‎04-08-2017

Fibre Speeds - Is it capped?

I have an Unlimited Fibre line, in a new build and the exchange is not far (1km ish) yet our connection speeds are significantly lower than our expected speeds:

 

On the website, when checking, we're shown estimated speeds as:

38 - 40Mb
Estimated download speed

8 - 10Mb
Estimated upload speed

 

However actual connection speeds are:

Current connection speeds:
Downstream: 23.83 Mbps
Upstream: 2.001 Mbps

 

Can anything be done to bump this up? I've seen some posts mentioning a profile limiting the up/down stream speeds.

 

Thanks!

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Fibre Speeds - Is it capped?

 

Hi @williamvicary

 

Thanks for getting in touch.

 

I've tested your connection and can see that you're in sync at around 24mb/s which is lower than I'd expect.

 

Could you connect your router to the test socket of your premises (as shown here) and then run a speed test via a device that's connected with a wired, ethernet connection and let us know the results? 

 

If things don't improve, it may be worth you raising a fault here so that we can ask our suppliers to take a look at this for you.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
williamvicary
Dabbler
Posts: 14
Registered: ‎04-08-2017

Re: Fibre Speeds - Is it capped?

Just checked the master socket and that's not making any difference, I'll raise a fault. Thanks for the reply.

Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Fibre Speeds - Is it capped?

 

No problem, @williamvicary

 

Just let us know when you've raised the fault and we'll ensure that gets picked up.

 

Kind regards,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
williamvicary
Dabbler
Posts: 14
Registered: ‎04-08-2017

Re: Fibre Speeds - Is it capped?

All done 🙂 thank you!
Plusnet Help Team
Plusnet Help Team
Posts: 934
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: Fibre Speeds - Is it capped?

Hi @williamvicary,

Thanks for letting us know you've raised the fault. I've reviewed this today and raised a further response via the fault ticket on your account, which can be viewed here. Please let us know once you've been able to respond to the ticket and we'll be more than happy to pick this back up for further review.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team