Fibre Speeds Drop Drastically During Peak Times
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Fibre Speeds Drop Drastically During Peak Times
16-10-2017 4:39 PM
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I have been on Fibre-38Mb for a month now. Off peak I am getting 33Mbps which is really good considering I was quoted 34Mbps when I applied for my account. However, the problem is during evening peak times the speed can drop all the way to 2-4Mbps and my ping times can sometimes run into the hundreds. Surely this cannot be normal? I live closet to the green box in my estate and the box is literally in front of my house. Doing a reset of my plusnet router doesn't seem to improve matters.
Can somebody help me please?
Thank you very much.
Re: Fibre Speeds Drop Drastically During Peak Times
17-10-2017 12:10 PM
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Sorry to hear that.
I've tried to test your line to investigate this but our tests are saying the router is off?
Can you let us know if that's the case and turn it on so we can retest it.
Re: Fibre Speeds Drop Drastically During Peak Times
26-10-2017 4:15 PM
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Sorry, been away and had it off at the mains. All ready for testing now. Thanks.
Re: Fibre Speeds Drop Drastically During Peak Times
27-10-2017 1:38 PM
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Our tests aren't showing any issues and there's no capacity issues reported in your area.
When it next happens can you run a speedtest here over a wired connection and click further diagnostics after the initial result?
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