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Fibre Speed

absolutepleb
Dabbler
Posts: 14
Registered: 18-05-2009

Fibre Speed

Hello people. Would someone from Plusnet mind checking my line please. I upgraded to 70MB fibre today from ADSL and my download speed is stuck around 13MB. Or is this normal?
Edit: I should probably mention my upload speed is at 13MB which seems normal.
7 REPLIES
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Fibre Speed

probably just waiting for your speed to update on Plusnet's systems!
Moderator
Moderator
Posts: 26,969
Thanks: 1,761
Fixes: 135
Registered: 14-04-2007

Re: Fibre Speed

...or a CRT member to nudge it Wink

Customer and Forum Moderator.

absolutepleb
Dabbler
Posts: 14
Registered: 18-05-2009

Re: Fibre Speed

Thank you guys!
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Fibre Speed

Smiley
SpendLessTime
Aspiring Hero
Posts: 2,601
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Fibre Speed

@abs
Check this link to see what speed Plusnet has set your line to https://portal.plus.net/my.html?action=data_transfer_speed
It will request your Plusnet username and password.
Once it has been increased to the correct fibre speed, you will need to log onto your router and find the "Disconnect" button. Click that and then wait 30 seconds during which time the button with change to "Connect". Click "Connect" and you will be back on-line with the new speed within moments.
absolutepleb
Dabbler
Posts: 14
Registered: 18-05-2009

Re: Fibre Speed

Ok, so I followed the link and it says my current line speed is 72MB. I disconnected and reconnected the router through it's IP address several times but the speed is still the same. I also tried connecting a laptop directly to the router with an ethernet cable with the same results.
SpendLessTime
Aspiring Hero
Posts: 2,601
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Fibre Speed

You need to get on to Plusnet either phone or web chat as this looks like an error somewhere in the set-up either at Plusnet or BTW as the Plusnet staff are not commenting on this thread.