Fibre Speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Fibre Speed
Fibre Speed
12-02-2015 1:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Speed
12-02-2015 5:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully a member of staff will pick this up this morning, as it seems you are still on ADSL IP profile. When corrected a swift disconnect via router will hopefully fix it
Re: Fibre Speed
12-02-2015 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Speed
12-02-2015 2:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am at work until 17:00 so I will give that a go when I get home and fingers crossed.
Loon
Re: Fibre Speed
12-02-2015 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
According to Think Broadband and BT speed checker I an still only getting a 5M download speed.
With a new Fibre line is there a checking period like ADSL?
Loon
Re: Fibre Speed
12-02-2015 6:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Speed
12-02-2015 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried that but no difference with BT Speedtester still showing 5.77 down 0.46 up.
Also tried a download from Steam which was at 600kb/s which is correct for a 5M connection
Rob
Re: Fibre Speed
13-02-2015 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fingers crossed he has changed it and it will work this time.
Rob
Re: Fibre Speed
13-02-2015 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Speed
13-02-2015 11:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The reason it was at 11000 is because your line is now syncing at 11.4 Mbps, so the profile was correct.
Unfortunately we can't just reset a line remotely on fibre, so we need to go through a fault to investigate. Can you open one here: https://faults.plus.net
Re: Fibre Speed
13-02-2015 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried that but I get a message that they are unable to do the test due to a problem.:
Results Image not loaded
1. Best Effort Test:
Download Speed : 5.74 Mbps
2. Upstream Test:
Upload Speed : 0.83 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
@Chris
I have opened a ticket.
Rob
Re: Fibre Speed
18-02-2015 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Rob
Re: Fibre Speed
18-02-2015 2:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We won't have his report yet, but it should be added onto the ticket when we get them. If required, we'll escalate the case.
Re: Fibre Speed
18-02-2015 5:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Rob
Re: Fibre Speed
18-02-2015 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page