Fibre Speed

[#1]

Is it possible for a profile reset on my connection? Not sure if there is a DLM on the connection. I've checked my speed and it at 18.7Mbs Down, When I started on fibre couple year ago I was at 26-28Mbs Down. It dropped to 22-23Mbs last year and now over the last couple of months it's gradually got to 18-19Mbs Down. Upon checking the DSL Checker the speeds are between 22-31Mbs Image will explain in the red box. Also while I'm here every now and then I get a PPP connection drop which is seen on my TP-Link Router any ideas on that?

[#2]

Unfortunately we can't remotely reset profiles on a fibre line.

I'm just checking your line and will add more to this reply shortly.

The estimates for your line are:

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	31	22.4	6.9	4.9	20	Available	--	Yes	Yes	--

Your line is currently connected at:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	20.0 Mbps
Upstream Speed	2.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1189.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-20M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off
Time Stamp	2017-07-26T12:30:00

I'd advise getting this reported to us as a fault at https://faults.plus.net

[#3]

Hi Chris,

Thank you for checking my line for issues/faults. I've read through and now followed up as a fault. I've done more speedtest also seems I'm blocked? using the BT Speedtest? also to verify I did a test on SpeedTest all done under Ethernet.

[#4]

Anyone able to check up on my fault that I raised on the 8th August? It's been three days and had so such reply or anything, in the past this used to be rather quick process but can understand if there a big queue of faults raised. Since the 8th been left this as a response.

"We are currently performing tests on your broadband service which will allow us to investigate the problem you've reported. We'll contact you as soon as we have more information and let you know what happens next."

Any updates on the matter would be grand.

[#5 · Accepted solution]

Sorry about the lack of response

I've progressed this for you now, let us know once you've replied.

Anoush

[#6]

Thank you for your reply, I've replied to the fault question with my preferred timeslot and days.

[#7]

No problems, that's booked in for you now.

I've sent you confirmation via e-mail and text message.

Let us know how the visit goes.

[#8]

Hi,

OpenReach Engineer visited today grand chap called John. He did a few checks with the master socket and said the fault not to be internal (Inside my house), A broken cable underground after inspection was the cause and he replaced it and sorted it at the cabinet end. More tests were done and DLA was reset and now synced at 31Mbps Down and 2Mbps Up.

Thank you for helping me on this issue happy to have my internet back to full speed. Could I have one final GEA Test please underneath this post for my own record.

[#9]

Happy to hear that!

Sure thing, here you go:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	30.8 Mbps
Upstream Speed	2.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1160.5
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Good
Interference Pattern	Regular Interference Observed on Week Days
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 18:15 to 19:30
Interference Location	Customer Premise
Interference Observed In Days	3
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off