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Fibre - Speed well below line sync speed?

cvpiper
Newbie
Posts: 5
Registered: ‎22-04-2020

Fibre - Speed well below line sync speed?

Hi
Unable to get hold of customer services in work hours. Can somebody help what I need to get done?

 

Line Sync Speed - 60 MBps

Min Guaranteed Speed - 30 MBps

Current Actual Speed - 20 MBps

 

Also the current speed showing on PlusNet site, I.e. below the minimum. How do I get this rectified?

Thanks in advance

4 REPLIES 4
Baldrick1
Seasoned Hero
Posts: 6,029
Thanks: 2,666
Fixes: 179
Registered: ‎30-06-2016

Re: Fibre - Speed well below line sync speed?

cvpiper
Newbie
Posts: 5
Registered: ‎22-04-2020

Re: Fibre - Speed well below line sync speed?

@Baldrick1 thank you for the reply. Yes tried all those and basics like different cable from the final part of connection.

No faults on site here Sad
Baldrick1
Seasoned Hero
Posts: 6,029
Thanks: 2,666
Fixes: 179
Registered: ‎30-06-2016

Re: Fibre - Speed well below line sync speed?

@cvpiper 

The easiest step is to report a fault at faults.plus.net.

 

cvpiper
Newbie
Posts: 5
Registered: ‎22-04-2020

Re: Fibre - Speed well below line sync speed?

Thanks will do that when its back up and running perhaps Monday....