Fibre - Speed well below line sync speed?

[#1]

Hi
Unable to get hold of customer services in work hours. Can somebody help what I need to get done?

Line Sync Speed - 60 MBps

Min Guaranteed Speed - 30 MBps

Current Actual Speed - 20 MBps

Also the current speed showing on PlusNet site, I.e. below the minimum. How do I get this rectified?

Thanks in advance

[#2]

@cvpiper 

Have you done the tests listed in this post?  https://community.plus.net/t5/Fibre-Broadband/Unlimited-Fibre-Extra-not-at-current-line-speed/m-p/17...

[#3]

@Baldrick1 thank you for the reply. Yes tried all those and basics like different cable from the final part of connection.

No faults on site here

[#4]

@cvpiper 

The easiest step is to report a fault at faults.plus.net.

[#5]

Thanks will do that when its back up and running perhaps Monday....