Fibre Speed dropping again and Router has reset 3 days running
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Fibre Speed dropping again and Router has reset 3 ...
Fibre Speed dropping again and Router has reset 3 days running
05-08-2020 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Over the past three days the Hub One has reset each night and my fibre speed has physically dropped again.
I am getting barely 20.5 Mbps physical download, its dropped 1.5 Mbps over the past three days. Still way below what I used to get of just over 27 Mbps a few months ago (which had been stable at that for months.
I have also noticed that the ping rate on speed tests has got bad up from about 17 to 32 of late.
Note router is connected to Master socket.
Can this please be sorted again.
Re: Fibre Speed dropping again and Router has reset 3 days running
06-08-2020 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router reset again last night, that 4 nights running. Please fix your systems.
Plus PN staff pick up these posts
Re: Fibre Speed dropping again and Router has reset 3 days running
07-08-2020 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wakey, Wakey PlusNet, how about answering customers!
If no answer soon then complaint going to CEO.
Re: Fibre Speed dropping again and Router has reset 3 days running
07-08-2020 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you reported a fault? - http://faults.plus.net
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Fibre Speed dropping again and Router has reset 3 days running
07-08-2020 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For three nights in a row at around 1 am the connection is dropped by the router and then reconnected - also as a result download speeds have dropped again. Latacy has also got a lot worse up from about 17 to 32
I had a similar problem about 2 months ago - there was a line fault you eventually established.
My download speed has been getting worse for sometime.
Re: Fibre Speed dropping again and Router has reset 3 days running
07-08-2020 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Fibre Speed dropping again and Router has reset 3 days running
07-08-2020 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your quick reply appreciated.
I think it might be an ECI one, its Cabinet 41 according the ADSL checker.
But I know we have another cabinet 81 closer (at end of the road leading on to our estate) but some neighbour think it belongs to another exchange?
I used to have a steady physical download speed of 27.6 for well over a year, now it struggles at 21 with the wind behind it.
Re: Fibre Speed dropping again and Router has reset 3 days running
07-08-2020 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Fibre Speed dropping again and Router has reset 3 days running
11-08-2020 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There has not been a reset for 5 days now. But stats here are poor.
Re: Fibre Speed dropping again and Router has reset 3 days running
11-08-2020 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Speed dropping again and Router has reset 3 days running
11-08-2020 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@tinytaco This seems to be your standard response to everyone, and not exactly helpful. If you had bothered to read the thread, you will see your colleague @bobpullen was going to get some line stats for the past few weeks to see what was going on and what work had been being done on ECI cabinets, that might have caused issues. I did PM your colleague but up to this point not had a response. I have confirmed it is an ECI cabinet.
As a long standing customer, I do think we should get a better level of customer services, then your throwaway post which comes across as we don't actually care about you are customers paying your wages
Re: Fibre Speed dropping again and Router has reset 3 days running
11-08-2020 6:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Speed dropping again and Router has reset 3 days running
12-08-2020 12:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Fibre Speed dropping again and Router has reset 3 ...