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Fibre Speed dropped insanely

liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Fibre Speed dropped insanely

Hi,
My very stable 80/20 Fibre (which was that way for about a year) has slowed right down to 10 Down an .18 Up (yes, that is a decimal point in front of the 1Cool
I have raised a ticket but hoping someone here could fix this without having to jump through hoops with the customer service phone calls. BTW speedtest say my line profile is 34/20 which seems odd. Any help would be great
Thanks
3 REPLIES
liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Re: Fibre Speed dropped insanely

Ok. So my downstream has just jumped back up to around the 60 meg speeds. But, the upload seems to be stuck just below 1 meg.
BTW now shows IP profile on 59/20. Any ideas?
Plusnet Help Team
Plusnet Help Team
Posts: 5,410
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Fibre Speed dropped insanely

Our testing isn't showing any issues with the line.
Were these tests ran over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Re: Fibre Speed dropped insanely

Hi. It was over a wired connection and the speed has now dropped out again.