Fibre Speed at Modem Speeds
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Fibre Speed at Modem Speeds
15-01-2017 5:29 PM
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Hello,
Been a PlusNet customer coming up to 15 years now. First time I've had to complain.
My Fibre broadband has been at 56k Modem speeds since 11pm last night. With no sign of improving. I've reset all network devices in the house, rebooted the PlusNet router several times. I can't do speed tests, or trace routes, etc. it's not possible. I'm actually tethered to my mobile phone to post this.
It's very rarely I have any issues with PlusNet (once a year), and if it happens; it resolves within half a day or so.
Please help!
~Robin
Re: Fibre Speed at Modem Speeds
16-01-2017 11:40 AM
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Re: Fibre Speed at Modem Speeds
16-01-2017 12:03 PM
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It's slowly migrated back to 60mbit through out the night. However; The network is wired, and attached directly to the master socket. Nothing's changed.
Consulingt with a friend who used to work with network hardware, and through traceroots, we found out that;
Google reaches fine:
Tracing route to google.com [216.58.213.110] over a maximum of 30 hops: 1 2 ms 4 ms 2 ms PNHUB1 [192.168.1.254] 2 14 ms 14 ms 15 ms lo0.central10.psb-bng04.plus.net [195.166.130.255] 3 26 ms 15 ms 14 ms 411.be8.psb-ir01.plus.net [84.93.253.123] 4 17 ms 17 ms 14 ms 195.99.125.134 5 15 ms 15 ms 17 ms host213-121-193-205.ukcore.bt.net [213.121.193.205] 6 * 16 ms 14 ms 109.159.253.67 7 15 ms * 17 ms 108.170.246.129 8 15 ms 15 ms 18 ms 216.239.57.119 9 15 ms 15 ms 15 ms lhr25s02-in-f14.1e100.net [216.58.213.110]
Github, Reddit and even Youtube does not:
1 10 ms * 3 ms 192.168.137.1 2 * * * Request timed out. 3 * * * Request timed out. 4 48 ms 35 ms 52 ms 10.248.28.233 5 90 ms 37 ms 39 ms 10.247.86.27 6 89 ms 38 ms 39 ms 10.247.86.6 7 75 ms 34 ms 36 ms 10.247.86.9 8 80 ms 38 ms 46 ms 10.247.86.18 9 88 ms 38 ms 40 ms 87.237.20.232 10 85 ms 38 ms 38 ms 87.237.20.81 11 43 ms 40 ms 41 ms 80.150.170.17 12 580 ms 52 ms 59 ms lon-sb3-i.LON.GB.NET.DTAG.DE [62.154.5.38] 13 87 ms 40 ms 40 ms 80.157.131.70 14 177 ms 118 ms 128 ms ae-2-3608.ear1.Washington39.Level3.net [4.69.159.233] 15 141 ms 119 ms 119 ms GITHUB-INC.bear1.Washington111.Level3.net [4.15.136.22] 16 * * * Request timed out. 17 *
We sort of concluded that the problem was beyond Plusnet and my IP address was being blocked/banned (probably a group of others in the same subnet) too, due to someone DDOSing or causing a problem; and me getting caught in the middle. He explained to me Google being a bigger company than Github or Reddit, has more 'network clout', and is probably 'closer' to Plusnet than the others are. It also explains why some sites were working (but slow), and some were causing Chrome to timeout.
Anyway, something has been reset, a file, a server, or cable, and now it's working again. Hopefully it lasts.
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