Fibre-Speed Slow

[#1]

My router arrived a week ago or so and I was told my line will be activated by 06/04/2016. But I revived a text on the 5th saying it's been activated. I set up my router and since then I've only been recieving speed from 4-18mb but I'm paying for fibre extra speeds. Help?

[#2]

I'm just running a few tests for you.

Can you confirm that you've got the Hub One connected to the master socket like either of the below images?

[#3]

Yes I can confirm image 2

[#4]

Are you checking the speeds via a wired connection or wireless?

[#5]

Wired with every device off and still not reaching the speeds I paid for. My line check shows that I can receive up to 80mb aswell but I'm no where near it 

[#6]

Your sync speeds are a bit intermittent at the moment.

Can you test it in the next 15 minutes?

[#7]

Yeah I'll try in 15 minutes and post it here

[#8]

Possible to test using the test socket behind the master socket?
Regards, NE

[#9]

I've ran 4 tests and they're all inconsistent. Varies from 10, 18, 28 and 32. Different everytime but still not close to the fibre extra I'm paying for

[#10]

I'm not sure how to do that

[#11]

One second. I'll find you a diagram.

[#12]

Here you go. Please see attachment.

NE

[#13]

You can also find details in the Help Centre here

[#14]

What speeds should you be getting? You state you pay for the extra package, what estimates did you get during sign up?

[#15]

I should be getting 74 my line checks say I can receive 80, I will be satisfied with anything near even 60/70 because I know you can't exactly get the whole total there are many factors which affect it