Fibre Speed Please Help!
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Fibre Speed Please Help!
12-12-2017 10:22 AM
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Hi I've been with Plusnet for a number of years aways on fibre.
When I joined I was told a speed of up to 65 mbps, which I used to get.
Just recently the speeds have fluctuated wildly sometimes down to single figures.
Today is a good day at 41.86, but still not the 65mbps I should be getting.
Is it possible to get my speed checked by plusnet and if so how do I go about it, it seems impssible to contact them about such a problem.
Any help would be great.
Thanks.
Re: Fibre Speed Please Help!
12-12-2017 3:59 PM
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Re: Fibre Speed Please Help!
15-12-2017 6:20 PM
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I can confirm as per my previous email, my computer is hard wired to my router and the modem is connected direct to the master socket.
Re: Fibre Speed Please Help!
15-12-2017 7:38 PM
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Hi oldbloke, the Speed test from BTW has been known to give very poor and false speed results give this one a try it's more reliable in giving a accurate result - https://www.thinkbroadband.com/speedtest
what you can also do is run the further diagnostic option after the BTW speed test this will give the BTW IP profile which is the speed that DLM has set your line to that way Staff and other members can see if that is the problem.
also if you go here you can see your Plusnet Profile - https://portal.plus.net/my.html?action=data_transfer_speed
you will need to enter your account details to get it, the Plusnet profile should be the same as the BTW profile if it's not then that could be part of the reason.
Try not to keep resetting or disconnecting the modem DLM doesn't like it, it may start to see it as an issue and reduce speeds and getting it back can be a pain especially if it chooses to band the line.
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