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Fibre Speed / Line Fault

r2obd
Grafter
Posts: 28
Registered: ‎07-01-2013

Fibre Speed / Line Fault

Hi,
When my fibre was installed the BT engineer said the line was faulty and they needed to do work in the road but they would need traffic control as it was a main road, i don't think it has been done and we are experiencing slower and slower speeds.
Could look into and see if this can be resolved.
Thanks
Rob D
1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Fibre Speed / Line Fault

Unfortunately I don't see this referenced on your account, the last notes I can see are from a phone fault in February.
Can you run through the faults checker at https://faults.plus.net and we'll get this looked into.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.